Mostplay's Social Commitment

Responsible Gaming – Play Safe with Mostplay

Q: Can I cancel a deposit limit I have already set?

You can reduce deposit limit at any time, and it takes effect immediately. However, to escalating deposit limit (or cancel a limit entirely), a mandatory 7-day waiting period applies. This is to protect you from impulsive decisions. This policy is standard practice in responsible gambling industries worldwide.

At Mostplay, we believe gambling is entertainment — not a way to make a living or escape from problems. This page is your complete resource for playing safely, responsibly, and in control.

View Self-Control Tools Free Self-Assessment

18+

Mostplay platform minimum age requirement

Self-control tools available in your account

24/7

Round-the-clock customer support

RM10

Minimum deposit limit – keep your spending in check

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means enjoying betting activities — whether slots, Live Casino, Malaysian Super League football, badminton, e-sports, or poker — as a well-managed form of entertainment. It means playing with money you can afford to lose, setting your own time and spending limits, and being able to stop whenever you choose without feeling pressured.

Mostplay believes a responsible betting platform goes beyond offering enjoyable games — it also provides a safe environment and tools that help players stay in control. This is why we invest continuously in responsible gaming systems and support, not as a formality, but as a genuine commitment to the Malaysian player community.

Gambling problems can affect anyone, regardless of social or economic background. In Malaysia, the impact extends beyond the individual — it affects families and communities too. That is why Mostplay takes a proactive approach: rather than waiting for players to come to us, we continuously monitor gameplay patterns and reach out early whenever there is cause for concern.

As a platform serving over a million Malaysian players, we understand the weight of that responsibility. Every deposit you make via Touch 'n Go eWallet, DuitNow, or FPX should be within limits you set for yourself — not driven by platform pressure or incentives. Mostplay has never, and will never, encourage players to bet beyond their means.

💚

Mostplay's Principles: Betting is entertainment. If it has become something else — a source of stress, an escape, or an obsession — it's time to pause and seek help. We're here for you.

Mostplay's Commitment to You

We do not send notifications or promotional materials that pressure you to bet more.

We do not offer credit or loans for gambling.

We honour self-exclusion requests immediately and without question.

We train our staff to recognise and assist players who may be experiencing gambling-related difficulties.

We support responsible gambling awareness initiatives in Malaysia.

Mostplay Self-Control Tools – You're in Charge

All these tools are available directly in your Mostplay account settings — free of charge, with no need to contact anyone.

Deposit Limit

Set the maximum deposit amount you can add to your Mostplay account on a daily, weekly, or monthly basis. This limit takes effect immediately once set and can only be reduced — no waiting period required.

Daily LimitWeekly LimitMonthly Limit

Loss Limit

Set a maximum amount you can lose within a given period. Once the limit is reached, Mostplay's system will automatically block any further betting or gameplay until the limit resets in the next period.

Protect Your BudgetAutomaticSafe

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, the Mostplay platform will display a reminder and can automatically log you out to ensure you take a break and don't spend too long in front of the screen.

30 min1 hourCustomisable

Cooling-Off Period

Need a break? Activate a cooling-off period of 24 hours, 1 week, or 1 month. During this time, you will not be able to log in or make any deposits. This request is processed immediately and cannot be cancelled before the period ends.

24 hours1 week1 month

Self-Exclusion

For more serious concerns, you can exclude yourself from the Mostplay platform for 6 months, 1 year, 5 years, or permanently. During the exclusion period, all bonuses, promotions, and marketing communications will be stopped entirely.

6 monthsOne yearPermanent

Activity History Review

Track your full history of gameplay, deposits, withdrawals, and time spent on the platform. These detailed reports help you make informed decisions about your betting habits and identify any patterns of concern.

Full HistoryExport DataSelf-Assessment

How to Set Limits on Your Mostplay Account

Simple steps to activate self-control tools in under 2 minutes.

Use the Log In button at the top of the page. Make sure you are using your own personal device for privacy.

Go to the "Account Settings" section

Click the profile icon in the top right corner and select "Settings" or "Game Controls" from the menu that appears.

Choose the type of limit you want to set

Deposit Limit, Loss Limit, Session Time Limit, Cooling-Off Period, or Self-Exclusion — all options listed on the same page.

Enter your preferred limit

Example: "Weekly deposit limit RM200" or "Session time limit 1 hour per day". Values lower than the current limit take effect immediately.

Confirm and save

Your limit will be saved and take effect immediately. You will receive a confirmation via email or SMS.

Sample Limit Settings (Demo Only)

Limit Type

Amount (RM)

Minimum RM10

Duration

ℹ️

Select a limit type and enter a value to preview your settings.

This is a demo only. Log in to your Mostplay account to set your actual limits.

Warning Signs of Problem Gambling

Being honest with yourself is the first step. Check whether any of these signs apply to you.

Chasing losses – You keep gambling in hopes of winning back what you have lost.

Lying about gambling – You hide your gambling activity from family or friends.

Gambling with money needed for basic expenses – Money meant for rent, bills, food, or family is being used for gambling.

Unable to stop when you want to – You intend to stop but find yourself continuing to play.

Gambling affecting work or family – Personal relationships, work performance, or responsibilities are being affected by gambling.

Needing to bet more to feel the same level of excitement – You keep increasing your bet amounts because smaller stakes no longer feel exciting.

Quick Self-Assessment – Check Your Habits

Answer the following four questions honestly. Your responses are completely private.

1. Have you ever wagered more than you originally budgeted?

Never

Rarely

Happens frequently

Almost always

2. Has gambling ever caused conflict between you and someone you care about?

Yes, several times

Frequently occurring

3. Do you gamble to escape problems or relieve stress?

Sometimes (for entertainment)

Often, as a way to escape problems

4. Have you ever gambled with money meant for essential expenses?

Never

Once or twice

Yes, frequently

The Complete Guide to Using Mostplay's Responsible Gaming Tools

Technical details on each tool and how it works within the Mostplay platform.

Deposit Limit – Control Your Incoming Funds

Set how much you can deposit into Mostplay per day, week, or month across all payment methods, including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX.

Takes effect immediately when reduced

Increasing the limit requires a 7-day waiting period

Loss Limit – Protect Your Wallet

Once your losses reach the limit you have set, Mostplay's system will automatically block all betting and gaming activity. The limit is calculated based on your net balance (deposits minus withdrawals).

Real-time automated monitoring

Resets automatically at the end of the period

Session Limit – Protect Your Mental Wellbeing

Extended play sessions can impair judgment and take a toll on your wellbeing. Set a session time limit and Mostplay will remind you every 30 minutes, then automatically log you out once the limit is reached.

Pop-up reminder before limit is reached

Optional automatic logout

Time Out – Take a Breather

A short break ranging from 24 hours to 6 weeks. During this period, login access is blocked and bonuses are paused, but your balance remains safe and can be withdrawn by contacting customer support.

Takes effect immediately and cannot be reversed

Verification email sent

Self-Exclusion – A Long-Term Commitment

For more serious situations. The account is fully blocked, all marketing data is deleted, and any re-registration attempts will be identified and blocked by our detection system.

Cannot be cancelled before the period ends

Permanent exclusion option available

Activity History – Reflect on Your Habits

Review all your activity over the past 7, 30, or 90 days — including time spent, total wagered, wins, and losses. Honest data to help you accurately assess your own habits.

Data updated daily

Exportable as PDF

FAQ – Responsible Gaming

Answers to the most frequently asked questions about Mostplay's responsible gaming tools and support.

You can reduce deposit limit at any time, and it takes effect immediately. However, to escalating deposit limit (or cancel a limit entirely), a mandatory 7-day waiting period applies. This is to protect you from impulsive decisions. This policy is standard practice in responsible gambling industries worldwide.

Yes. Even though platform access is blocked during a self-exclusion period, you may still contact Mostplay customer support at support@mostplay.cash to request a withdrawal of your account balance. Withdrawal requests will be processed and paid to your preferred payment method — such as DuitNow or a bank account — within 1–3 business days.

Mostplay respects user privacy, so we are unable to disclose account information to third parties — including family members — without your consent. However, if you personally need support, or if someone is looking for general information about gambling addiction resources in Malaysia, please reach out to our customer support team. We can help connect you with the appropriate assistance.

Mostplay's monitoring system continuously analyses gameplay patterns. Indicators we look out for include: sudden spikes in deposit amounts, unusually long gaming sessions, loss-chasing behaviour (placing larger bets after a loss), rapid repeated deposits following withdrawals, and abrupt changes in playing habits. When these signs are detected, our team will reach out to the player for a check-in and share information about the available control tools.

Mostplay employs multiple layers of protection to ensure only individuals aged 18 and above can access the platform. These include age verification during registration, Malaysian phone number verification, identity document checks for large withdrawals, and ongoing monitoring for suspicious activity. Any account suspected of belonging to an underage individual will be suspended immediately while an investigation is carried out.

Responsible Gaming – Play Safe with Mostplay

What Is Responsible Gaming and Why Does It Matter?

Mostplay Self-Control Tools – You're in Charge

How to Set Limits on Your Mostplay Account

Warning Signs of Problem Gambling

Quick Self-Assessment – Check Your Habits

The Complete Guide to Using Mostplay's Responsible Gaming Tools

FAQ – Responsible Gaming

Can I cancel a deposit limit I have already set?

If I self-exclude, can I still withdraw the balance in my account?

Can my family report a concern if they are worried about my gambling habits?

How does Mostplay identify players who may have a gambling problem?

What steps does Mostplay take to prevent underage gambling?

Play Fun, Play Safe with Mostplay